Privacy Policy — Agentic Attribute AI

Agentic Attribute AI ("the App") helps Shopify merchants categorise products and improve product data using AI. This policy explains what data the App processes, why, and your rights.

Data we collect

• Store information: your shop domain and the store owner's name and email address, provided by Shopify when you install the App.
• Product catalogue data: product titles, descriptions, images, tags, variants, categories and metafields — read from your store to generate suggestions, and written back only when you approve a change.
• App activity: your App settings, suggestion runs and review decisions, an audit log of every change the App writes to your store, and AI usage records (token counts) for billing and cost reporting.
• Support messages: the name, email address and message you submit through the App's contact form.

The App does not collect or store your customers' (shoppers') personal information. We process your merchant account information and your product catalogue only.

How we use AI (Anthropic)

To generate category, attribute and description suggestions, relevant product data (including product images) is sent to Anthropic's Claude API for processing. Under Anthropic's commercial API terms, this data is not used to train their models. No suggestion is written to your store without your approval (unless you explicitly enable the auto-apply setting, which applies only suggestions above your chosen confidence threshold).

Where your data lives

The App is hosted on Railway (United States) with data stored in a PostgreSQL database. Support emails are delivered via Resend. Billing is handled entirely by Shopify — we never see or store your payment details.

Retention and deletion

• Your data is retained while the App is installed.
• On uninstall, your access tokens are deleted immediately and your subscription ends (handled by Shopify).
• All remaining App data for your store is permanently erased when Shopify sends its data-erasure (shop/redact) request, which occurs 48 hours after uninstall.
• You may request earlier erasure at any time via the contact below.

Compliance

The App implements Shopify's mandatory privacy webhooks (customers/data_request, customers/redact, shop/redact) and responds to data requests and erasures accordingly. Because we store no shopper personal data, customer data requests return no records.

Contact

Questions or data requests: admin@becommerce.com.au — or use the contact form inside the App.

Changes

We may update this policy as the App evolves; the "last updated" date above reflects the current version. Material changes will be noted in the App.